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1. Returns
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 7 days of receiving your order.
Eligibility for Returns
- Items must be unused, and in their original packaging.
- Items must include all accessories, manuals, and documentation.
- Proof of purchase (receipt or order confirmation) is required.
- Certain products, such as personal protective equipment (PPE), prescription items, and perishable goods, are not eligible for return due to health and safety regulations.
Non-Returnable Items
- Opened or used medical supplies.
- Customized or special-order items.
- Expired products.
- Any item marked as “Final Sale.”
2. Refunds
Once your return is received and inspected, we will notify you via email or SMS. If approved, a refund will be issued to your original payment method within 15 business days.
Refund Conditions
- Shipping fees are non-refundable unless the return is due to an error on our part.
- If the returned item is found ineligible, we will notify you, and the item may be sent back at your expense.
3. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us within 7 days of delivery.
4. Return Process
- Contact our customer support team at nemonancorp@gmail.com / Globe: 0956 916 3194 to initiate a return.
- Please include the receipt included from the purchased
- Ship the item to the address provided, using a trackable shipping method.
5. Contact Information
For any questions or assistance, please reach out to us:
Email: nemonancorp@gmail.com
Phone: +63956 916 3194
Need help?
Contact us at nemonancorp@gmail.com for questions related to refunds and returns.